graceworker
Be a GraceWorker
A GraceWorker is a volunteer who acts as a case worker to Neighbors in need. In this role, you’ll speak directly with Neighbors, assessing their needs, empathizing with their situation, and guiding them through the process of requesting assistance. This role requires a time commitment and ongoing participation in comprehensive training.
role description
Qualifications:
- Compassionate
- Empathetic
- Non-Judgmental
- Discerning
- Problem-solver
- Hospitable
- Spiritually Mature
- Self-Aware
- Demonstrating the Fruits of the Spirit
- Align with the Mission of GraceWorks Ministries
- Proficient in Microsoft Office
- Sign Graceworks’ Statement of Faith
- Uphold Graceworks’ values: Show Dignity, Bring Peace, Practice Excellence, Speak Truth, and Celebrate Collaboration
Time Commitment:
- At least a 3.5 hour per week shift, either 9-12:30 or 12:30-4, M-F.
- Commit to one year as a GraceWorker
GraceWorkers Will:
- Meet in person and by phone with Neighbors of all socioeconomic groups, races, ages, religions, etc. to assess their physical, emotional, and spiritual needs
Offer space and time for the Neighbor to process their current situation without judgment
Process all utility, clothing, and furniture requests with discernment and dignity for the Neighbor
Make appointments for food as needed, encouraging Neighbors to use the GraceWorks Ministries website to make their appointment (www.graceworks.help)
Volunteer in a fast-paced, potentially demanding office environment, often working on many cases simultaneously
Make follow-up calls to Neighbors who have been previously assisted by Neighbor Services
Remain knowledgeable regarding other community resources available to Neighbors (jobs, shelters, counseling, legal help, etc.) and offer these as needed
Collaborate with the GraceWorker Manager, other GraceWorkers, and GraceWorks staff
Practice Self-care
GraceWorkers must be willing to:
Listen without judgment and with patience as Neighbors talk about their current situations
Reflect to the Neighbor what was heard
Ask appropriate and discerning questions of the Neighbor
Offer prayer to anyone at any time
Identify those in spiritual, emotional, or psychological crisis
Learn and use computer applications frequently, such as Salesforce, etc.
Refer to GraceWorks staff any Neighbor needing additional assistance outside the scope of the GraceWorker (i.e. Domestic violence, suicide, etc.)
Attend all required GraceWorker training
recruiting timeline
August:
- Applications Open
- Creation of Volunteer profile
- Phone screens for new applicants
September:
- Interviews
- Two in person interviews,
- References check and background checks
October :
- Training Begins
- In office training for new Graceworkers
Have Questions?
Contact Lupita, our GraceWorker Coordinator at ldelosantos@graceworkstn.org or call at 615-795-9055.
the insiders fund
As a prized volunteer, you are a GraceWorks Insider. You opened your heart to our mission and rolled up your sleeves to join us in serving our neighbors.
Join the Insiders Fund today and consider making a donation. Every dollar goes directly to GraceWorks’ core programs – Food, Shelter and Support.